Warranty & Returns

Warranty & Returns – Thermal Insulation Products

1. Warranty Coverage

Our exhaust thermal insulation products are covered by a 12-month warranty against defects in materials and workmanship under normal operating conditions. This warranty does not extend to damage from misuse, external exposure, or unauthorized modifications.

2. Expected Product Lifespan

• Normal Lifespan: Up to 5 years if left undisturbed and used in normal operating conditions
• After 12 Months: Replacement is recommended if product is removed for maintenance
• Required Replacement:
• If exposed to fluid leaks (oil, fuel, coolant)
• If exposed to fire or thermal events

3. Warranty Exclusions

Warranty claims will not be accepted in cases involving:

• Fluid or fire exposure
• Reinstallation after 12 months of service
• Accidental or intentional damage
• Signs of tampering, misuse, or unauthorized modifications
• Improper installation

4. Claim Submission Process

To initiate a warranty claim:

• Contact Customer Support with:
• Purchase invoice or receipt
• Serial number or product ID (if applicable)
• Description of the problem
• Complete the Warranty Claim Form (see separate document)
• Return the product (if requested) or schedule an on-site inspection by our technician

5. Inspection & Evaluation

Our technician will perform an inspection that includes:

• Visual assessment for discoloration, stiffness, fluid damage, or structural compromise
• Checks for reinstallation history or mechanical stress
• Completion of a formal Inspection Report

6. Resolution

Following inspection:

• If approved: Customer receives a replacement or refund/credit
• If denied: A report will be shared detailing reasons for rejection, supported with photos and notes

Partial credits may be offered in borderline cases.

7. Customer Responsibilities

• Ensure proper installation and maintenance
• Avoid product removal unless necessary
• Notify our team immediately of any operational incidents (leaks, overheating, fire)
• Retain documentation of purchase and service history

For questions, contact:

Customer Support Team

1800 624 088

[email protected]

www.advanceglobal.com.au